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| Links Update |
Troubleshooting for connection issues
Symptom(s):
Wired gadgets
1. Plug the tool into a specific USB port on your pc. If possible, don't use a USB hub or other similar tool. If the use of a exceptional USB port works, try updating the motherboard USB chipset driver.
2. Windows only — Disable USB Selective Suspend:
4. Try testing the tool on a extraordinary pc.
Unifying and non-Unifying gadgets
1. Verify the product or receiver is related directly to the pc and not to a hub, extender, transfer or some thing similar.
2. Move the tool towards the USB receiver. If your receiver is in the lower back of your computer, it can help to relocate the receiver to a front port. In some instances the receiver signal gets blocked by way of the laptop case, inflicting a delay.
3. Keep other electrical wireless gadgets far from the USB receiver to keep away from interference.
4. Unpair/repair or disconnect/reconnect hardware:
6. Windows only — check if there are any Windows updates going for walks in the background that may reason the delay.
7. Mac only — test if there are any historical past updates that may motive the delay.
8. Try on a special computer.
Bluetooth device doesn’t work after computer wakes from sleep mode
Windows
1. In the Device Manager, exchange the Bluetooth wireless adapter strength settings:
3. In the Properties window, click the Power Management tab and uncheck Allow the pc to show off this tool to save strength.
4. Click OK.
5. Restart your computer to use the alternate.
Macintosh
1. Navigate to the Bluetooth desire pane in System Preferences:
3. Make sure all three alternatives are checked:
NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac, and that the OS X Bluetooth Setup Assistant will release if a Bluetooth keyboard, mouse or trackpad isn't detected as connected for your Mac.
4. Click OK.
Symptom(s):
- Device connection drops
- Device doesn’t wake up computer after sleep
- Device is laggy
- Delay when the use of the device
- Device cannot be linked at all
- Low battery levels
- Plugging the receiver into a USB hub or different unsupported tool which include a KVM switch
- NOTE: Your receiver should be plugged without delay into your pc.
- Using your wi-fi keyboard on steel surfaces
- Radio frequency (RF) interference from different sources, along with wireless speakers, cell phones, and so on
- Windows USB port power settings
- Potential hardware issue (tool, batteries or receiver)
Wired gadgets
1. Plug the tool into a specific USB port on your pc. If possible, don't use a USB hub or other similar tool. If the use of a exceptional USB port works, try updating the motherboard USB chipset driver.
2. Windows only — Disable USB Selective Suspend:
- Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.
- Change both settings to Disabled.
4. Try testing the tool on a extraordinary pc.
Unifying and non-Unifying gadgets
1. Verify the product or receiver is related directly to the pc and not to a hub, extender, transfer or some thing similar.
2. Move the tool towards the USB receiver. If your receiver is in the lower back of your computer, it can help to relocate the receiver to a front port. In some instances the receiver signal gets blocked by way of the laptop case, inflicting a delay.
3. Keep other electrical wireless gadgets far from the USB receiver to keep away from interference.
4. Unpair/repair or disconnect/reconnect hardware:
- If you have a Unifying receiver, recognized with the aid of this logo, Unifying Logo see Unpair a mouse or keyboard from the Unifying receiver.
- If your receiver is non-Unifying, it can not be unpaired. However, when you have a replacement receiver, you can use the Connection Utility software to perform the pairing.
6. Windows only — check if there are any Windows updates going for walks in the background that may reason the delay.
7. Mac only — test if there are any historical past updates that may motive the delay.
8. Try on a special computer.
Bluetooth device doesn’t work after computer wakes from sleep mode
Windows
1. In the Device Manager, exchange the Bluetooth wireless adapter strength settings:
- Go to Control Panel > System and Security > System > Device Manager
3. In the Properties window, click the Power Management tab and uncheck Allow the pc to show off this tool to save strength.
4. Click OK.
5. Restart your computer to use the alternate.
Macintosh
1. Navigate to the Bluetooth desire pane in System Preferences:
- Go to Apple Menu > System Preferences > Bluetooth
3. Make sure all three alternatives are checked:
- Open Bluetooth Setup Assistant at startup if no keyboard is detected
- Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
- Allow Bluetooth devices to wake this pc
NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac, and that the OS X Bluetooth Setup Assistant will release if a Bluetooth keyboard, mouse or trackpad isn't detected as connected for your Mac.
4. Click OK.
Software Support Windows 10, 8, 8.1 (32/64-bit) , macOS 10.15, 10.14, 10.13, 10.12.
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